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"Stride" (or “We”) means Stride, Inc. and its subsidiaries and Affiliates. An "Affiliate" of Stride, Inc. is an entity that controls Stride, Inc., is controlled by Stride, Inc., or is under common control with Stride, Inc. "Control" means the direct or indirect possession of the power to direct or cause the direction of the management policies of an entity.
"Stride Program" means a program offered to the general public that We provide.
"Personal Information" (or “PI”) means information that can be used on its own or with other information to identify, contact, or locate someone. “Non-PI” means information that cannot be used on its own or with other information to identify, contact, or locate someone.
“Sites” means Stride’s websites, including this one.
What non-personally identifiable information does Stride collect?
We automatically receive Non-PI from your web browser or device connected to the Internet. That includes your IP address (the string of numbers that identifies the device), the name of the Web page you visited immediately before visiting ours, the page or pages you visit on our Sites, and how much time you spend on each page.
How does Stride use non-personally identifiable information?
We use this information to monitor and improve our Sites. We also use it to study Internet traffic trends, administer the Sites, and gather information.
When does Stride share non-personally identifiable information?
Except for “cookies,” We will not share non-PI unless i) We are required by law, such as by a court order, ii) We are allowed for law enforcement, health or safety purposes, iii) for the use of your or your child’s Local School, iv) for the use of other companies that help us provide the Stride School Program, or v) where permitted, to protect Stride’s legal rights.
How do Stride's Sites use "cookies"?
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies. If you decline cookies, you may not be able to see or use the interactive features of our Sites and some services on the Sites may not function the way they should.
Does Stride share information collected from cookies?
We will not share or sell individual information contained in cookies to any third party, except if required by law or permitted to do so for law enforcement purposes.
What personally identifiable information does Stride collect?
You can use parts of our Sites without providing PI. Our Sites do not collect personal information about people except when the information is given on a voluntary basis. The information you provide may include first and last name; postal zip code; telephone number; the name and age of your child; the services you request; an e-mail address where We can contact you; and other information.
Does Stride share personally identifiable information?
If others help Stride provide online services, they are given the least information needed to do their work for Stride, as required by law. They have no other rights to the information and have agreed to keep the data private, to use it only to perform the work they provide for Stride and to keep the data safe.
If allowed by law, Stride may share your information with companies that are not connected to Stride but want to send you information about their products or services. If permitted by state and federal law, Stride may share your information to offer services to you or give you information about services of third parties. You can ask that your personal information not be shared with third parties by writing to privacy@K12.com.
How does Stride use personally identifiable information?
Stride uses PI to create user accounts with third party affiliates and support users. Stride may also use PI to protect its own legal rights.
Stride responds to requests for information and to questions from customers and possible customers. Because We only call customers at the telephone numbers they leave us, Stride does not call people by using random or sequential telephone numbers. Stride may use pre-recorded messages or text messages when allowed by law to make sure that customers receive the information they requested. Customers do not have to agree to receive calls or text messages in order to receive Stride’s services.
Stride also uses PI you supply to satisfy requests for information, and to deliver requested services to you and your child.
Stride will use or share PI if required to do so by law, such as a court order, or permitted to do so for law enforcement, health or safety purposes or to protect Stride’s legal rights.
If permitted by law, Stride may use your information to provide you with information about new products or services available through Stride and may analyze PI to improve the e-sports experience or to determine how Stride’s e-sports products and services may interest other people.
How does Stride treat information about children under 13 years old?
The Children's Online Privacy Protection Act (COPPA) protects the privacy of children under the age of 13. It requires web site operators and online services to post privacy policies and obtain true parental permission before collecting information from those children. Any information received from a child under the age of 13, who does not receive parental permission within 30 days of registrations shall be permanently deleted.
Stride receives personal information about children who are under the age of 13 to provide e-sports products and services, communicate with him or her about activities or features of Stride that may be of interest, and track his or her performance in games or other activities. The only information received directly from your child is the information he or she during registration for services, geolocation, chat functions and interactions between users.
We do not intentionally contact or collect PI from children under 13 except as noted above. We may disclose aggregated information about many of our users, and information that does not identify any individual.
The following are all operators that may collect or maintain personal information from children through Stride:
213 Dessa Rain Drive,
Reedsburg, WI 53959
540 North Dearborn #10571
Chicago IL, 60610
If you want to tell us that We accidentally received information for a child under the age of 13, for example, by lying by others, please email us at privacy@K12.com. Also, you can review some personal information that Stride has about your child by writing to that same email address.
For information on COPPA and the use of children's personal information, please contact:
Until May 31st:
Stride Legal Department
2300 Corporate Park Drive
Herndon, VA 20171
Effective June 1 send notice to:
Stride Legal Department
11720 Plaza America Drive,
Reston, VA 20190
What are my California privacy rights?
You can request information about the disclosure of your PI for direct marketing purposes of other entities. You can also tell Stride not to disclose PI to others for their direct marketing purposes. You can do so by emailing us at privacy@K12.com.
California residents have certain additional rights related to their PI collected by and on behalf of a business subject to the California Consumer Protection Act (“CCPA”) statutes.
Over the past twelve months, We may have collected and disclosed some or all of the following types of PI in connection with providing services to you. The type of information, how it is collected, why it is collected and to whom it is disclosed can vary from person to person depending on the services the person receives from us and how the person interacts with us.
Identifiers - This information is collected from you and is used to identify users and includes such things as names, email addresses, telephone numbers, usernames, IP addresses or other identifiers.
Audio and Video Data – We collect audio, video and other electronic information from you.
Professional or Employment-Related Information – If you are applying for employment with us or are a Stride employee, We collect PI from you and third parties about your current and past job history, reference information and other employment-related information.
Customer Records – If you purchase our products or services, We collect from you information about what products or services you are considering, purchasing or using. This may include your name, signature, and credit card number. We collect this information from you in order to provide our services and for business purposes.
Network Activity – We collect information about your interactions with websites and the internet. We collect this information from you and third parties.
Geolocation Data – We collect information from you about the geographic location from where your device accessed our Sites. We collect this information from you and third parties.
Inferences Drawn from Other Personal Information – We may make inferences to create a profile about a consumer reflecting the consumer’s preferences, characteristics, predispositions, behavior, attitudes, abilities, and aptitudes.
Depending on your relationship with us, We may use your PI for one or more of the following purposes:, providing support and services you requested, personalizing content and experiences, analyzing and improving our services, content, functionality and the usability of our Sites, securing and protecting our assets and rights and preventing misconduct, complying with legal obligations, inviting you to participate in surveys and provide feedback to us, having a better understanding of your needs and interests, contacting you with information that may be of interest to you, improving marketing and promotional efforts and supporting our general business.
We may share your PI with our affiliates, third-party social media platforms (e.g., if you “comment” on a post), and other carefully selected business partners, or as part of a business transfer.
As a California resident, you have several rights regarding the collection, use, transfer, and processing of your PI. We have the right to reasonably verify your identity, to limit your rights to the extent they adversely affect the rights and freedoms of others and, if your request is excessive, repetitive or unfounded, to require payment from you. If a fee will apply, We will advise the person making the request before completing the request, explain why a fee applies and provide an estimate. We may have additional rights under law and do not waive them.
Only you, your parent or legal guardian (if you are not yet 18 years of age) or a person registered with the California Secretary of State that you authorize to act on your behalf may make a request related to your PI. To verify your identity as a California resident, We may request PI from you to compare against our records. We will only use Personal Information provided in your request to verify your identity and will delete any Personal Information you provide after processing the request. If We believe that your request is fraudulent We may take additional steps as necessary to verify your identity as a California resident. We may also request that you sign a declaration under the penalty of perjury. Making a verifiable consumer request does not require you to create an account with us.
If you choose a person registered with the California Secretary of State to act on your behalf to submit your requests, We will require that you provide the agent and that the agent provide us with written permission to allow them to submit your request. We will also require that you verify your identity directly with us.
Our goal is to respond to requests within 45 days. If We need another 45 days, We will advise the person making the request within 45 days after receiving the request.
You have the right to request We inform you of the PI We collected, used, and disclosed about you to third parties over the previous twelve months. If you make such a request, We will provide you with information about the categories of your PI collected, the categories of sources from which your PI is collected, the business purpose for collecting or selling the information, and the categories of third parties to which your PI is shared or sold. If you request it, We will provide you with information about specific pieces of PI collected about you. You may request this information twice in a 12-month period. We will inform you if an exception to your right to this information is applicable.
You have the right to request that We and our service providers delete your PI that We collected from you and have retained. This right is also subject to certain exceptions. We will let you know if an exception applies. These exceptions include where We or a service provider uses the PI to complete a transaction for which the PI was collected, provide goods or services that you requested or reasonably should have anticipated within the context of our relationship with you, use the information internally in a way that is compatible with the purpose for which you originally provided the information, detect or protect against security incidents, or malicious, deceptive, fraudulent, or illegal activity or otherwise comply with law.
You have the right to opt-out of the sale of your PI by a business subject to certain laws and regulations. We do not sell any PI, regardless of the person’s age, for money or anything similar. However, to the extent that third party advertising cookies and related technologies are ultimately determined to be a “sale” We may engage in that activity.
If you would like to request your PI, that your PI be deleted or that your PI not be sold, please send the request to privacy@K12.com or calling 703 483-7000.
You also have the right not to be discriminated against for exercising your privacy rights under California statutes. We will not discriminate against you (by, for example, denying goods or services to you or providing a different level of quality of goods or services to you) because you exercised any of these privacy rights.
What information is collected or shared on message boards and chats?
We may have message boards or chat rooms on our Sites. The information you put on a message board or in a chat room will be available to all users of that message board or chat room, and is no longer private. We cannot promise privacy of information that you disclose online in public areas. Disclosure is at your own risk. We reserve the right, but not the duty, to monitor the message boards and to publish your postings from message boards or chat rooms in other places on the Internet or in other formats.
What happens when I link to other websites from Stride's Sites?
What is Stride's commitment to data security?
To reduce the risk of unauthorized access, maintain data accuracy, and secure the correct use of information, We use commercially reasonable physical, electronic, and managerial procedures to protect the information We collect. We also use Secure Sockets Layer (SSL) protocol on your account information and registration pages to protect personal information. We encrypt credit card numbers that you provide to us. No security system for data is completely secure. Therefore, Stride cannot promise that PI you supply will not be intercepted by others.
What happens if Stride's corporate structure changes?
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